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Lead Web Specialist

SteelSeries is looking for a Lead Web Specialist to help pursue our passion of providing a great customer experience. We are looking for someone that can make a huge impact for our customers, has experience thinking outside the box, and has a serious eager attitude for providing a better experience to our fellow gamers.


 What We Are Looking For


  • Experience directly dealing with customer's payments and orders.
  • Someone with a good eye for data, catching recurring issues for the QA team and stopping fraud.
  • Experience providing better checkout and delivery experiences for customers.
  • Preferred experience working with payment processors such as PayPal and Stripe.
  • Excellent communication in written English and problem-solving.
  • Someone that can coach and mentor their team member(s) to be a top performer 


 Apply if

  • You can handle chaos while getting work done.  For reference, if you survived the peak of Modern Warfare 2 voice-chat lobby, you’re golden.
  • You’re not afraid to push boundaries to be innovative – you know, like “Medic” from Team Fortress 2.
  • You can adapt to fast changes without problems like Kirby in SSB.
  • Self-Starter. Able to function independently without large team resources to delegate.

30-Day Growth:

All about getting started on the right foot. This is the time to develop an efficient workflow and spend time learning on the job. You should emerge from this month with knowledge of the products, company, support tools, and existing knowledge base

60-Day Growth:

Put your learning into action. It’s a chance to apply early learnings of the web backend and support software into more in-depth scenarios requiring critical thinking. By the end of this month, you should be on your way to resolving cases, issues, and questions at the rate of a veteran rep with high-quality KPI scores.

90-Day Growth:

Own your role.  You will be responsible for the performance of our webstore backend systems.  Become knowledgeable on payment verification, chargeback disputes, fraud patterns, and everything in between.  Identify areas that need improvement and come up with an implementable plan.  


Covid-19 Statement:  At this time, this role will be remote but you do need to be located near our Chicago (West Loop) office.  You may be required to come into the office for some training.   As we work on returning to the office, it is optional for the remainder of the year if you would like to come to the office or continue to work from home.  

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